Frequently Asked QuestionsWhat is the Ruckus app?
The Ruckus app provides a single stop destination for digital content
including classic books, popular characters and todays hottest brands
for kids’ ages 2-10. Ruckus aims to offer parents a safe curated
experience for their kids, as well as personalized weekly snapshots
("Ruckus Reports") detailing how their kids are using the Ruckus content
and what it is providing.
- iReaders are interactive digital books (with voice-over narration), featuring integrated activities and video clips throughout that allow the reader to collect words to be used at the end for more fun!
- ReadAlongs are eBooks with voice over narration, bringing the traditional picture book experience to your mobile device.
- Videos are downloadable episodes from some of today's most popular brands. They are commercial-free and airplay-enabled, allowing users to view them via Apple TV as well as all IOS devices, including IOS 6.
The "Store" features the entire Ruckus library of iReaders, ReadAlongs and Videos available for in-app purchase.
Once you have purchased/downloaded a title, the book or video will move to "My Stuff."
"My Stuff" is the library of content you’ve already purchased and downloaded.
"New" is any new feature and the latest releases available from Ruckus. Ruckus will be adding new iReaders, ReadAlongs, and Videos each month so check back often to see what's available!
"Popular" features our best-selling titles within the Ruckus app.
"Settings" are where you can control your purchases as well as other basic information about the Ruckus app.
Ruckus always provides one FREE title. We will regularly switch out the FREE title to offer other pieces of content for FREE, so check back often to try new books & videos.
Ruckus will regularly switch the FREE title offering for our customers, thus making previously FREE titles available for in-app purchase in the Store. You can search for titles by sorting the content by format (iReader, ReadAlong, Video).
Ruckus Reports are weekly snapshots containing information, including time spent and lessons included within the content that are personalized for kids who are registered.
Under "Settings," tap the "Sign In" and "Register" buttons.
All Ruckus registrant information is private and completely COPPA compliant. Your email and information shared about your children is used solely to update you on your children’s use of the content within the Ruckus app and will not be shared with anyone else.
Ruckus Media Group creates interactive applications for mobile devices designed to entertain and educate children and has been recognized with over 30 parenting and app awards for its digital storybooks. Ruckus was founded by Rick Richter, formerly the President of Children’s Publishing at Simon & Schuster, and founder of Candlewick Press.
Tap the blue button underneath the cover of the book/video and a pop-up window of information will appear.
Tap anywhere on the cover of the book/video and you will be asked to confirm your in-app purchase. Once confirmed, you will enter your Apple ID and password, and the content will immediately download and appear in “My Stuff.”
You can enlarge them by double-tapping or pinch to zoom. When you are done, simple double-tap or pinch to zoom again to resume reading.
You can register in the new Ruckus app with your previous registration username and password.
Any purchase done outside of the new single app will not be available. You will have to purchase that content again.
For all support questions, please contact Ruckus Media Group at:
You can anytime get your purchases back by tapping on Restore Purchases option under More section.